Legal
Payment Terms
If no match is found
Evara does not guarantee an outcome, and payments are final.
The full answer
If no match is found, there is no refund and nothing further to pay.
- Payments are non-refundable in whole or in part, including for unused periods, voluntary cancellation, and the case where you do not find a match.
- The only exceptions are a duplicate charge, a failed transaction where money left your account but access was not granted, and an amount charged in error. Those are verified and refunded to the original payment method within 7 to 10 working days of confirmation.
- On Select the fee is paid in advance for its term, so if no match is found there is nothing further to pay. On Reserve the registration is not refunded. The second part is due only at a Roka with a family Evara introduced, so if there is no Roka it is not due.
- No page on this site promises a match, a timeframe or a number of introductions.
In short
- Payments
- Final, and not refundable in whole or in part. Refunds
- Exceptions
- A duplicate charge, a failed transaction, or an amount charged in error. Refunds
- Select
- Paid in full, in advance, when you join. Select and Reserve
- Reserve
- A registration fee when you join, and a second part only at a Roka with a family Evara introduced. Select and Reserve
- GST
- Included in every price, with a GST invoice for every payment. GST
- Grievances
- Our Grievance Officer, at connect@evaramatrimony.com. Grievance Officer
Clear, transparent payment terms for all Evara services. All sales are final.
Refunds
All payments to Evara Matrimony are final and non-refundable. Membership and service fees, once paid, are not refundable in whole or in part, including for unused periods, voluntary cancellation, or if you do not find a match. The only exceptions are duplicate charges, failed transactions where money was deducted but access was not granted, or amounts charged in error, which we will verify and refund to the original payment method within 7 to 10 working days of confirmation. To report such a charge, email connect@evaramatrimony.com with your transaction details. This policy is in addition to your rights under applicable law.
Select and Reserve
Select
Select costs ₹51,000 for 6 months, ₹75,000 for 12 months, or ₹1,00,000 until you are married. You pay the full price in advance, when you join. The until-married plan has no time limit and ends when you are married.
Select fees are not refundable, in whole or in part, including any unused time. The only exceptions are the ones listed under Refunds above.
Reserve
Reserve costs ₹2,51,000 in total, paid in two parts. You choose one of two options:
- Option A, 12 months: ₹1,11,000 to register and ₹1,40,000 at the Roka.
- Option B, until marriage: ₹1,51,000 to register and ₹1,00,000 at the Roka, with no time limit.
The registration fee is not refundable. The second part is due only at a Roka with a family Evara introduced to you. If there is no such Roka, the second part is not due.
If the 12 months end with no Roka
If you chose option A and the 12 months end with no Roka, your family chooses one of two things. You can close the plan, with nothing more due; the registration fee is not refunded. Or you can move to option B by paying the difference of ₹40,000, and your plan continues until you are married, with no time limit.
GST and invoices
All our prices are inclusive of GST. You pay nothing extra for tax. We issue a GST invoice for every payment you make.
If you joined before 25 September 2026
If your family bought Select or Reserve before 25 September 2026, you keep the terms you bought. We honour every existing order as it was placed, including a Reserve booking order that was already started.
For reference, those earlier terms were: Select at ₹34,999 for 6 months or ₹59,999 for 12 months; and Reserve with a ₹1,15,000 registration (a ₹11,500 booking and a ₹1,03,500 balance) and a ₹1,49,000 success fee payable on a confirmed match, ₹2,64,000 in all. These figures apply only to those earlier orders.
Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023, you may raise any concern about your personal data or our services with our Grievance Officer. Sakshi Gupta, IW Services and Matrimonial Pvt. Ltd., 117, 1st Floor, NDM-1, Netaji Subhash Place, Pitampura, Delhi 110034. Email: connect@evaramatrimony.com. We acknowledge every grievance within 24 hours and resolve it within 7 working days.
Have questions?
Call us directly or schedule a free consultation.
Or call +91 93555 66533, or use the Contact Form.